Because we sell food and beverages wholesale, we cannot accept returns of products that were delivered correctly and in good condition. We do stand behind every order and will make things right when something goes wrong.
Damaged, missing or incorrect items
- Inspect your shipment on delivery and note visible damage with the carrier.
- Contact us within 48 hours of delivery with your order number and clear photos of the packaging and products.
- After review we will offer a replacement, store credit or refund for the affected cases.
Frozen products
Frozen items must be reported within 12 hours of delivery if they arrive thawed. Delays caused by an incorrect address or no one available to receive cannot be refunded.
Cancellations
You can cancel an order free of charge before payment. After payment, cancellations are possible until the order ships, minus any costs already incurred.
Refund method
Approved refunds are sent back through the original payment method within 7–10 business days.
Contact
FOOD SOLUTION INTERNATIONAL LLC, 1845 NW 112th Ave, Suite 203, Miami, FL 33172 · sales@snackswholesalepallets.com · +1 513 900 1170